Refund Policy
A legal disclaimer
Refund Policy for Olive Home Collection
Last updated: August 10th, 2025
At Olive Home Collection, we strive to ensure your satisfaction with every purchase. Please read our refund policy carefully to understand how we handle returns and refunds for our print-on-demand and dropshipping products.
Eligibility for Refunds
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Due to the customized nature of print-on-demand products, we cannot accept returns or issue refunds for items unless they are defective, damaged, or incorrect.
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For dropshipping products, refunds may be granted if the product arrives damaged, defective, or significantly different from the description.
How to Request a Refund
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If you receive a damaged or incorrect item, please contact us within 14 days of receiving your order at [your contact email] with your order number and photos of the issue.
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We will review your request and, if approved, provide instructions for return or replacement.
Refund Process
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Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
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Approved refunds will be processed to the original payment method within 7–10 business days.
Non-Refundable Items
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Custom or personalized items without defects are non-refundable.
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Products damaged due to misuse, improper care, or accidents are not eligible for refunds.
Shipping Costs
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Shipping costs are generally non-refundable unless the refund is due to our error (e.g., wrong or defective item).
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You will be responsible for return shipping costs unless otherwise agreed.
Texas Refund Notice
As a Texas-based business, Olive Home Collection complies with all applicable state and federal consumer protection laws regarding refunds and returns.
Contact Us
For any questions or to initiate a refund request, please contact us at:
Email: olivehomecollectionblog@gmail.com